Customer Service

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  • Payment Methods
  • We accept Paypal and Credit Card via Paypal.  
  • Bank Transfer is available upon request. Please email us before you order.
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Shipping/Postage

We despatch orders Monday to Friday, on the next business day after they are received and ship all orders via Australia Post with tracking 

Our Rates are as follows:

  • Regular Post is at a Flat Rate of $7.95 to anywhere in Australia..
  • Express Post is $22.50 for up to 3kgs
  • New Zealand  $19.95 for up to 1kg
  • For all Other International shipping requirements, we would be happy to provide you with a quote
  • ‚ÄčLocal Pick is available by email request.
  • Large Items, Machines, Multiple Albums and Wood Items will incur additional postage because of their size and weight. Please contact us for a quote before purchasing. 

***Sassy Scrapper is unable to accept responsibility for lost/missing packages, should you ask for your parcel to be left where there is no one at home.

 

Returns/Order Cancellations:

  • Please contact as soon as you receive a faulty or damaged item and we will be more than happy to arrange a refund or replacement product.
  • Order Cancellations will incur a 20% restocking fee.